ORGL 580 - CONFLICT AND NEGOTIATION

Every organization has conflict and organizational members engage in conflict management, whether this process occurs formally or informally. Many individuals engage in conflict management without fully understanding why they do what they do or how they actually behavior during conflict. In this course, you will learn theoretical models and frameworks to help you better understand the differing types of conflict that can arise within an organization, why conflict arises, when conflict can help versus hurt an organization, and how conflict can be managed. The course provides you with the opportunity to apply theory and observe the impact of your actions and thinking in dyadic and multi-party exchanges.